Housekeeping Executive @ Ibis Mumbai BKC

Job description

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Prime Function:

·  Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.
·  Ensure maximum efficiency in the performance of the assigned Room Attendants.
·  Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards.
·  To ensure that all rooms in the specified floor are serviced and cleaned daily.
·  Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.
·  Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

Key Responsibilities:

Housekeeping Planning

·  Plan & coordinate the activities of the room attendants.
·  Maintain pantries with par stock of linen, cleaning supplies and guest request items.

People Management

·  Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Mumbai BKC to ensure maximum cooperation, productivity, morale and guest service.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Ensure that the team has been trained for all safety provisions.
·  Motivate and develop staff to ensure smooth functioning of the department and promote teamwork
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

·  BHM or equivalent Diploma degree
·  2 years of experience in similar role
·  Pre-opening experience will be an added advantage