Hotel Night Receptionist

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Our mission at  Ibis Cambridge Central Station  is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and up to  50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives

Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Receptionist, you…

Are the ‘face of  Ibis Cambridge Central Station ’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Your missions will be:

· Welcome the guests and ensure that the service is handled very well

· Delivering an excellent service to our customers and insuring the quality of service is achieved.

· Ensures the working areas are clean

· Handles any guest complaints and/or remarks provides a response as soon as possible

· Checking guests in and out of the hotel

· Listen to the guest at all times ; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel.

· Has an impeccable attitude which conveys the image of the brand and hotel

· Passionate for the success of the hotel

· Attention to detail and quality

· Willing to embrase changes

Qualifications

What are we looking for?

Personality ESSENTIAL, Experience essential in Reception

Fast on your feet, quick to make friends

Big on Smiles, Massive on quality

If this is YOU and you want more details then get in touch!

We are looking to fill this role as soon as possible and we aim to respond within 5 days

If you are successful you will be invited for an interview followed by a trial shift

Additional Information

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Receptionist, you will become part of a friendly team of  40  talents. Our hotel offers  231  rooms .

To ensure you can best welcome and care for our guests you will need to be fluent in  English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Job Type: Full time

Pay: £12.70 per hour

Expected hours: 39 per week

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the  Ibis Cambridge Central Station,  you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.