Hostess

Job description

Company Description

The iconic  Queen Elizabeth II (QE2)  is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

Job Description

·  Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
·  Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
·  Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
·  Answer incoming calls to the restaurant and provide appropriate service
·  Gain guest loyalty.
·  Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
·  Reports & other documents to be filed on daily basis and monthly reports to be submitted.
·  Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.

Qualifications

·  Previous experience in a similar role preferred.
·  Excellent communication and customer service skills.
·  Ability to work well under pressure in a fast-paced environment.
·  Strong organizational and multitasking abilities.
·  Knowledge of food and beverage items and menus.
·  Professional appearance and demeanor.