Hostess

Job description

Company Description

•Be a part of global community in hospitality industry.

•Learning and growth opportunities.

•Wide range of employee related benefits.

•Get a opportunity to be a part of Heartist culture.

Job Description

Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

·  Report to duty punctually, in full uniform according to appearance and grooming standards
·  Promote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Fairmont Dubai
·  Consistently offer professional, friendly and warm service
·  Demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Dubai handbook and Outlet Colleague Resource Guide
·  Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
·  Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
·  Have knowledge of all menus and offerings are necessary in order to understand the server’s tasks on micros
·  Understand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backs
·  Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
·  Understand how to operate all the equipment used in the outlet
·  Fully understand and follow the hotel’s recycling program and procedures
·  Actively participate in all health and safety procedures for outlet and the entire hotel
·  Follow all of safety and sanitation policies when handling food and beverage
·  Carry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery 

Qualifications

· 
Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills

· 
Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people

· 
Proficient in the English language (verbal & written), additional languages are an asset

· 
Must be able to handle a multitude of tasks in an intense, ever-changing environment

· 
Must be flexible in terms of working hours, and able to work with little or no supervision

· 
Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

· 
Must be computer literate in Microsoft Windows and MS Office suite

· 
Able to type 25 words per minute 

Physical Aspects of Position (include but are not limited to):

·  Frequent standing and walking throughout shift
·  Frequent kneeling, pushing, pulling, sittings