Hostess

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Greet and welcome guests upon their arrival at the restaurant.
·  Provide guests with menus and inform them of their server’s name.
·  Manage and organize seating arrangements to accommodate reservations and walk-ins.
·  Address guest inquiries or concerns regarding seating, reservations, and dining experiences.
·  Handle all incoming reservations through phone, email, or online booking systems.
·  Maintain an updated reservation book or system, ensuring accurate records of guest information and special requests.
·  Coordinate with the restaurant and kitchen staff to ensure table availability and proper seating flow.
·  Escort guests to their tables in a timely and professional manner.
·  Monitor the dining area to ensure tables are properly set and guests are promptly seated.
·  Manage waiting lists efficiently, providing guests with accurate wait times and offering beverages while they wait.
·  Ensure guests feel comfortable and attended to while waiting for their table.
·  Assist in resolving any guest issues or complaints, escalating them to management as needed.
·  Provide information about the menu, daily specials, and hotel amenities when asked.
·  Ensure the entrance, waiting area, and dining room are clean, organized, and inviting at all times.
·  Oversee the presentation of the hostess stand, menus, and promotional materials.
·  Report any maintenance or cleanliness issues to the appropriate department.