Hostess

Job description

Company Description

The Movenpick Hotel Waad Al Shamal is a luxury  5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events. 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

·  Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
·  Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
·  Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
·  Answer incoming calls to the restaurant and provide appropriate service
·  Gain guest loyalty.
·  Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
·  Reports & other documents to be filed on daily basis and monthly reports to be submitted.
·  Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.

Qualifications

·  Previous experience in a similar role preferred.
·  Excellent communication and customer service skills.
·  Ability to work well under pressure in a fast-paced environment.
·  Strong organizational and multitasking abilities.
·  Knowledge of food and beverage items and menus.
·  Professional appearance and demeanour.

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!