Guest Services Officer

Job description

Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

·  Meets and greets all guests on arrival.
·  Welcome guests upon arrival and check-in according to established standard operating procedures.
·  Provide information pertaining to the guest’s stay.
·  Provide courteous and efficient service and if possible, try to comply with each and every guest request.
·  Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
·  Know guest room security, emergency and fire procedures.
·  Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
·  Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
·  To be fully familiar with Front Office Policies & Procedures.
·  Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Qualifications

·  Ability to deal with the public in a professional and courteous manner.
·  Ability to handle conflict situations in a professional manner.
·  Strong interpersonal skills and the ability to work well in teams.
·  Able to create positive and effective working relationships with both guests and team members.
·  Excellent communication skills with the passion to serve.
·  Good command of English language.