Assistant Manager (Duty Manager - Front Office)

Job description

Company Description

Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests.  We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.

Job Description

Novotel & ibis Auckland Ellerslie is looking for a talented and a passionate Duty Manager wishing to expand their knowledge in a hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but not limited to:

·  Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
·  Leading the Front Office team to ensure Novotel Service Standards are displayed at all times.
·  Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
·  Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

·  Previous Front Office experience at a supervisory level
·  Current GM Certificate is essential to be considered for this role 
·  Full NZ Drivers Licence
·  Immaculate personal presentation and high level of communication  - both written and verbal.
·  Leadership capability

Additional Information

Benefits:

·  Opportunities for further development and worldwide career progression
·  Staff & Friends/Family rates at Accor hotels worldwide
·  Diverse and inclusive work culture
·  EAP Services +  Flexible Rosters + Time in Lieu
·  Supportive & Inclusive Leadership + Collaborative & Respectful Management
·  Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform

 

Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.