Bellman

Job description

Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

·  Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
·  Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception)
·  Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room
·  Assist with car/ hotel doors and guest luggage.
·  Ensure timely delivery of all guest luggage
·  Explain technology and features of guest rooms.
·  Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
·  Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required.
·  Co-ordinate VIP arrivals and departures.
·  Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
·  Always double confirm with the guest the exact location.

Qualifications

·  Minimum 1 year of experience in a similar role, preferably including 5 star experience
·  Projects professional image at all times through personal presentation / interpersonal skills.
·  Desire and ability to train and develop ambassador
·  Multi-lingual, English essential § Maintains awareness of industry trends in service, product and presentation
·  Initiates contacts and establishes rapport easily
·  Organises time and work efficiently
·  Effective verbal and written communication skills
·  Appreciates and maintains an effective outlet for stress
·  Willingness to work weekends and public holidays as part of the job role.
·  Has the aptitude and willingness to undertake further development with Sofitel.