Guest Service Associate - Housekeeping

Job description

Company Description

About working for Accor? We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality. We support you in growing and learning every day. We ensure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the world community, and dare to challenge the status quo! #BELIMITLESS

Job Description

Primary Responsibilities

Operation

·  Attend daily briefings and takes on daily assigned tasks
·  Understand the difference in guest levels (VIPs) and Room Categories
·  Clean and maintain areas of responsibility according to standards and procedures
·  Replenish guest supplies and ensure that guests requests are promptly attended to
·  Report damage or malfunction in hotel rooms/areas to Supervisor
·  Maintain equipment in a proper state of cleanliness
·  Maintain a section room report as well as a daily productivity report
·  Reports lost and found articles to the housekeeping office immediately
·  Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
·  Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
·  Record room status in allocated section accurately
·  Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

·  Be well versed in hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the assigned by the Management
·  Establish and maintain effective employee working relationships

Qualifications

Degree or diploma in Hotel Management

Additional Information

·  Minimum 2 years of relevant experience in a similar capacity
·  Good reading, writing and oral proficiency in English language