Guest Service Associate -Front Office

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Nashik, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.

·  Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
·  Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for all guests
·  Handle guest inquiries, requests, and complaints promptly and professionally, always striving to exceed expectations
·  Maintain accurate guest records and room status information using our hotel management software
·  Collaborate closely with other departments, such as Housekeeping and Maintenance, to address guest needs and resolve issues
·  Process payments and manage cash transactions accurately
·  Assist with reservations, including booking rooms and answering questions about hotel amenities and services
·  Maintain the cleanliness and organization of the front desk area
·  Stay informed about local attractions, events, and services to provide knowledgeable recommendations to guests
·  Ensure compliance with hotel policies, procedures, and safety regulations
·  Participate in team meetings and training sessions to continuously improve service quality

Qualifications

·  Hotel Management degree or equivalent qualification in hospitality
·  Previous experience in customer service, preferably in a hotel or resort setting
·  Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
·  Strong problem-solving abilities and a proactive approach to addressing guest concerns
·  Meticulous attention to detail and exceptional organizational skills
·  Ability to multitask efficiently in a fast-paced environment
·  Proficiency in hotel management software and basic computer skills
·  Fluency in English; knowledge of additional languages is a plus
·  Flexibility to work in shifts, including evenings, weekends, and holidays
·  Team-oriented mindset with a willingness to collaborate across departments
·  Professional appearance and a positive, enthusiastic attitude
·  Ability to stand for extended periods and assist with luggage when necessary

Additional Information

Prior experience working with Opera or a related system.
Fluency in English
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.