Guest Service Associate - Front Office

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Provide effective support to the team to enable them to provide effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.

Qualifications

·  Excellent verbal and written communication skills
·  Strong customer service orientation with a friendly and approachable demeanor
·  Proven ability to multitask and prioritize in a fast-paced environment
·  Proficiency in basic computer skills and ability to learn hotel management software quickly
·  Problem-solving skills with a proactive approach to addressing guest concerns
·  High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
·  Previous experience in hospitality or customer service is a plus
·  Ability to work flexible hours, including nights, weekends, and holidays
·  Strong attention to detail and organizational skills
·  Professional appearance and demeanor
·  Ability to stand for extended periods and perform physical tasks associated with front desk duties
·  Multilingual abilities are highly valued, especially in languages common among our international guests
·  Enthusiasm for creating memorable guest experiences and contributing to a positive team atmosphere

Additional Information

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.