Guest Service Associate - Front Office

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Greet, check-in, respond to requests and settle accounts while providing exceptional service
·  Take initiative to add a personalized experience
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management

Qualifications

·  Relevant diploma / degree in Hotel Management.
·  Minimum 1-2 years of experience.
·  Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
·  Displays high level of flexibility, initiative, sincerity and team work.
·  Knowledge about Opera would be an advantage.

Additional Information

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."