- Handles all guest requests efficiently, friendly and with a smile at all times.
- Ensures that all message, parcels, telexes and faxes are delivered as per the Hotel’s policy.
- Attends to Hotel guests for registration, inquiries, key handling, messages and all related matters.
- Answers the telephone promptly and clearly in a courteous and friendly manner.
- Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.