Guest Safety Manager

Job description

Company Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Guest Safety Manager

The Guest Safety Manager is responsible for ensuring the safety and well-being of our Heartists, guests and visitors as an integral part of our operations. As a Guest Safety Manager your attentiveness, efficiency and commitment to excellence will ensure the hotel remains a safe, enjoyable workplace and travel destination.  The Guest Safety Manager is responsible for all daily Security & Safety tasks and functions and acts as the Guest Safety Leader when the Director is unavailable.

What you will be doing: 

·  Oversee the Security Operations Dispatch Office and ensure all duties and details are being completed in an efficient manner.
·  Consistently offer professional, friendly and engaging service
·  Ensure the overall safety of the hotel guests, colleagues and hotel premises.
·  Act as a leader of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
·  Ensure that any violations to law or hotel policy are investigated and reported
·  Respond to all emergency situations and provide First Aid and CPR as required
·  Correct and report any fire hazards or health and safety hazards
·  Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
·  Complete assigned projects in Security & Safety within given deadlines
·  Conduct departmental key control audits and maintain key control records
·  Supervisor, train and develop talent within the department
·  Attend leadership meetings and complete all required training
·  Follow department policies, procedures and service standards
·  Enforce all Security & Safety protocols
·  Maintain and troubleshoot issues with all Security related equipment and programs
·  Maintain Guest Safety Manager Office Standards of conduct
·  Ensure all Guest Safety Department staff are adhering to Fairmont Policy
·  Review reports and daily activity logs
·  Ensure all Guest Safety monthly tasks are completed
·  Assist Director of Guest Safety on processes and SOP development
·  Assist with scheduling and payroll checklist

Qualifications

Your experience and skills include:

·  Minimum of 2 years of experience in a Guest Safety Supervisor role, leadership experience preferred
·  Relevant security supervision in a luxury hotel environment is an asset
·  Strong interpersonal and problem solving abilities 
·  Strong technical skills in Windows based programs and Security related equipment and Security software programs. 
·  Certification in CPR First Aid required  
·  Must possess a professional presentation
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast-paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What is in it for you:

·  Salary Range: $75,000 - $85,000 USD
·  Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
·  We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
·  Competitive Health Benefit Package within 30 days of employment
·  401(k)/Roth IRA Eligibility after 60 days of employment 
·  Cell Phone Usage Reimbursement

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:   Must provide proof of current eligibility to be employed in the United States of America.