Guest Relations Officer

Job description

Company Description

The iconic  Queen Elizabeth II (QE2)  is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

Job Description

·  Perform check IN/OUT of guests using Opera cloud.
·  Welcome and greet guests, answer inquiries and incoming calls.
·  Prepare occupancy and guests report
·  Maintain group and individual arrival report daily.
·  Inform guests of hotel rates and services and create/cancel/confirm reservations.
·  Provide information about our hotel, available rooms, rates and amenities
·  Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Qualifications

·  Work experience as a Hotel Front Desk Agent, Receptionist or similar role
·  Proficiency in Opera cloud and Microsoft 
·  Fluency in English; additional languages are a plus
·  Excellent communication and organizational skills