Guest Experience Manager

Job description

Company Description

The Accor hotel chain operates more than 5,400 hotels in 110 countries. We offer you the opportunity to learn from authentic, experienced Hungarian and foreign colleagues in a motivating international environment.

A good atmosphere, a direct tone of voice and trust in each other are the feedback from our colleagues that you will surely want when you think about your future job. We believe you'll find your place with us, and we believe we'll achieve great things with you!

We look forward to your application, and you can be part of our passion for hospitality!

Job Description

·  Assist guests with check in and checkout, as well as other cashiering duties
·  Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
·  Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
·  Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
·  Liaise closely with other relevant departments to ensure that guests requests and needs are met
·  Update and maintain repeat guest history system
·  Handle guests’ complaints and comments tactfully and efficiently

Qualifications

Knowledge and Experience

·  Diploma in Tourism / Hospitality Management
·  Minimum 1 year of relevant experience
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

·  Good communication and customer contact skills
·  Service oriented with an eye for details
·  Ability to work effectively and contribute in a team
·  Self-motivated and energetic
·  Must be well-presented and professionally groomed at all times

Additional Information

WHAT WE OFFER:

·  Exciting and challenging job in a unique 5-star property, a 136 rooms managed hotel
·  Located in the heart of Budapest, right in the city center (District 6)
·  Unique, modern, friendly working environment in a brand-new hotel
·  Opportunity to gain experience in a multinational environment
·  Positive,  young, dynamic team
·  Career development in the worldwide Accor network
·  Package of benefits and perks of working for Accor

 

HOW TO APPLY:

If you are interested in working with us, please send your english CV!