Guest Dining Experience Executive- Food & Beverage

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Act as the primary point of contact for guests, providing personalized service and ensuring a memorable dining experience.
·  Drive F&B sales through effective guest engagement, upselling, and cross-selling of dining options and promotions.
·  Collaborate with the F&B team to develop and implement innovative dining experiences, special events, and themed promotions that attract guests.
·  Monitor guest feedback and reviews to identify areas for improvement and ensure high service standards.
·  Maintain strong relationships with repeat guests and VIP clientele, ensuring their preferences are noted and catered to.
·  Provide detailed information about the restaurant offerings, menu items, and wine selections to guests.
·  Assist in the development and execution of marketing strategies to promote the F&B outlets.
·  Analyze sales data and guest feedback to identify trends and opportunities for revenue growth.
·  Work closely with the Sales team to coordinate reservations, special requests, and group bookings.

Qualifications

·  Previous experience in a sales or guest relations role within the hospitality or restaurant industry, preferably in a luxury environment.
·  Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.
·  Strong understanding of F&B operations and sales techniques.
·  Ability to work in a fast-paced environment while maintaining attention to detail.
·  A proactive and positive attitude, with the ability to think creatively and suggest new ideas.
·  Proficient in using reservation and point-of-sale systems.
·  Flexibility to work evenings, weekends, and holidays as needed.

Additional Information

 

Your Team & Working Enviroment:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.