Front office Team Member

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Job profile

You must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House.

Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start.

Job responsibilities

·  Be aware of all the various departments of the Hotel and to be able to communicate  effectively.
·  Receptionists check guests in and out, using a computerised system.
·  Familiarise yourself with the Hotel’s check in/out procedures.
·  Familiarise yourself with the Hotel’s Reception computer system.
·  You issue keys to guests and provide guests with clear directions to their accommodation.
·  You keep accurate records of which guests have arrived at, or left, the hotel. 
·  You provide guests with information about local attractions and places of interest. You might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages.
·  You make sure that guests receive their messages without delay, along with any mail that might arrive for them.
·  Directing incoming calls and helping guests to make external calls.

 

Additional Information

Can do Attitude