Front Office Supervisor

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Job Title:  Front Office Supervisor

Location:  St Andrews, Fife 

Contract:  Permanent, Full-time 

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you!

As Front Office Supervisor you will ensure that all guests who visit the hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus.

A little bit about what you will be doing:

·  Ensure the completion of daily pre arrival (3 day and prior day reservations) checks and that guest preferences or requests are adhered to where possible
·  Initiate guest contact with regular guests and Fairmont Presidents Club members, and VIP’s, by telephone call and “meet and greet” in order to create customer loyalty to the resort and brand
·  In the absence of the Guest Service Manager actively participate in pre-Convention meetings and awareness of the key points for each group arriving at the hotel and the communication of these points to the team
·  Act as a point of contact for all guests during their stay and undertake Duty Management responsibilities at the resort

Qualifications

·  A minimum of 2 years of experience in a similar role
·  Excellent English, both verbal and written
·  Excellent Presentation and customer relationship skills
·  Energetic and passionate to work
·  Innovative approach to work

Additional Information

·  Competitive salary
·  Staff shuttle service to/from St Andrews
·  Complimentary staff canteen
·  50% off dining in our Food and Beverage outlets
·  Employee rates for Spa treatments and green fees
·  Access to gym and pool services
·  Growth opportunities
·  On-the-job training
·  Regular social events