FRONT OFFICE SUPERVISOR

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group,  you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

What is in it for you:

You will be part of a world leading hospitality brand Accor, offering many other perks such as;

·  Competitive net salary
·  Hotel opening bonus 
·  Monthly supermarket bonus card
·  Social support bonus card every 3 months 
·  Monthly transportation allowance 
·  Free meals on duty at employee cafeteria
·  Scholarship for successful university students (either employees or their children)
·  Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
·  Being member of the Accor & Levni family
·  Learning & development programs
·  Complimentary language classes, English, French, Spanish and more
·  Career opportunities in our growing team
·  A discount card to be used in Accor Hotels Worldwide
·  Employee recognition incentive (Employee of the month)
·  Staff appreciation party and other employee recognition events
·  A job opportunity that is very easy to reach by Marmaray, Tram or Ferry. 

What you will be doing:

·  Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
·  Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels
·  Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
·  Work closely with our Housekeeping and Engineering teams to making sure everything is running smoothly when it comes to our guests’ stay.
·  To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
·  To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
·  To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
·  To act as an in house guests' ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
·  To ensure that the uniform provided is kept in good condition, clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
·  Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
·  Reporting to the FO Manager.

Qualifications

·  It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
·  Individuals. You’re looking for a place where you can be you; no clones in suits here
·  Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
·  You’re not precious. We leave our egos at the door and help get stuff done
·  You’re up for doing things differently and trying (almost) everything once
·  You want to be part of a team that works hard, supports each other and has fun along the way
·  At least 3 year hotel Reception experience within a 4/5 star hotel
·  To have advance knowledge Accor Online Platforms
·  To have thorough knowledge of all SOP’s and P&P’s for Front Office department
·  Knowledge of computers and systems such as PMS, Microsoft Office, etc
·  Successful problem solving skills
·  Able to communicate in written and spoken English and Turkish
·  Additional languages; French, Spanish, German, Italian, Russian, Arabic is preffered
·  Excellent overall communication skills
·  Able to multi-task
·  The ability to work well in a team environment
·  Able to exercise good judgement with difficult guests
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  No military obligation for male candidates.
·  Prior experience working with Opera or a related system.
·  Able to stand for extended periods of time
·  Able to work shift in terms of working hours.
·  Must have the ability to handle cash effectively and accurately.
·  Understanding and ability to work in a multi-cultural environment
·  Professional appearance and demeanour

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