Front Office - Night Manager

Job description

Company Description

Work Your Way to Pullman & Mercure Melbourne Albert Park!

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers. Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities like a pool and gym. We also host one of the largest conference centers in Melbourne, with 31 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Accor  is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

About the Role!

The Pullman & Mercure Melbourne Albert Park Front Office team are seeking a proactive, experienced and committed Night Manager to lead our Night Front Office team.

Reporting directly to the Rooms Division Manager, you will be responsible for duties that include:

·  Checking and balancing the day’s takings from the hotel’s outlets.
·  Ensuring accurate charges to our guest’s rooms.
·  Ensuring the safety and security of our guests
·  Completing the night audit process reconciliation & excel reporting
·  Front Office duties such as checking in late arrivals or settling accounts of early departures
·  Assisting the team with guest requests, including check-in and out, switchboard operations and reservations
·  Managing and reviewing processes and procedures as required

Qualifications

About You!

The ideal candidate will possess the following qualities:

·  Previous experience with a property management system, preferably Opera.
·  Exceptional customer service, communication, and time management skills.
·  Strong interpersonal skills with the ability to deal with conflict.
·  Proven ability to work unsupervised and independently.
·  Strong problem solving skills with a solution focused attitude.
·  Strong analytical skills with a high level of computer literacy and accuracy.
·  Strong ability to manage a small team.
·  Ability to work evening shifts 11 pm – 7 am including weekends.

Additional Information

Benefits and Perks!

·  On-site car park available .
·  Access to confidential Employee Assistance Program.
·  Inclusive and diverse environment.
·  A friendly and supportive work environment.
·  Reward and recognition programs.
·  Mentoring and career development along-side experienced and dedicated professionals.
·  Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.