Front Office Duty Manager

Job description

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.​

Job Description

Manage the day to day hotel operations by leading the daily rhythm of our stunning five star hotel:

·  Manage all aspects of guest services during your shift;
·  Effectively supervise of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & welcoming;
·  Support your team of Guest Service Agents, Porters and Concierges, empowering them to deliver memorable guest interaction;
·  Carry out administration of the hotel’s systems, with accurate and timely reporting.

Qualifications

You will harness your  luxury attitude , with  humble excellence , a  distinguished presence , and elevated  emotional intelligence . Your  pride  and  passion  will be complemented by:

·  Minimum 2 years’ experience in a luxury or premium hotel of more than 80 rooms preferred;
·  Proficiency in Opera Cloud or other PMS is preferred
·  Current LCQ and General Managers Certificate preferred
·  Current First Aid Certificate preferred
·  Immaculate grooming and personal presentation
·  Articulate communication skills and an understanding of luxury guest expectations.
·  Full Driver’s Licence preferred
·  Flexibility to work over a 7-day roster
·  Must hold New Zealand Working Rights

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an
individual as well as being part of a supportive and inclusive team.

·  Your loyalty card entitling you to  discounted  Hotel stays, food and beverage rates and Spa treatments worldwide.
·  Daily staff  meals  provided.
·  Ongoing reward and recognition  incentives  and awards.
·  Opportunities for further  development  and worldwide career  progression  within Accor.
·  Work for a  world-leading  Global hotel company.
·  Refer a friend  incentive
·  Supportive  and friendly working environment.
·  Uniform  and dry cleaning.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.