Front Office All Rounder
Sydney, AUSTRALIA
Job description
Company Description
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.
Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.
Job Description
Be in the heart of it all by joining our Front Office team of our Pullman Hotel!
Reporting to the Front Office Manager, our Front Office All Rounder are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.
What does an All Rounder's role entail?
· Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay.
· Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
· Attend to incoming calls via the switchboard in a professional and polite manner.
· Maintain strict security procedures, ensuring Guest confidentiality and safety.
Qualifications
· Experience in a Front Office, preferably in 5 star hotels.
· Demonstrated ability to ‘surprise’ and delight our guests.
· Confidence and ability to approach people to initiate conversations.
· Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
· Outstanding communication skills, both oral & written
· Must hold unlimited work rights in Australia.
· Has a valid manual drivers license
Additional Information
What we can offer you
· Fast track career progression.
· Accor discounts on F&B and accommodation worldwide.
· Discounted meals and beverages.
· Reward programs.
· Generous ‘refer a friend’ incentives.