Sales Coordinator

Job description

Job Description

·  Maintain complete knowledge of the following (to include but not limited to):
·  All hotel features / services, hours of operation
·  Hotel function space, entertainment options, menus and floral decoration options
·  Hotel safety guidelines and evacuation plan
·  Scheduled daily group activities
·  Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
·  Coordinate all group arrangements
·  Work with group contacts to facilitate program planning and requirements
·  Communicate group needs and specifications to all relevant departments
·  Maintain a record of all clients and their profile.
·  Organize regular visits in accordance to a predetermined plan.
·  Prepare a monthly schedule to record all sales and other related activities for the preceding month.
·  Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
·  Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
·  Handle additional responsibilities as & when delegated by the Management.