Front Desk / Concierge

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Hotel Overview:

Located on the quiet shores of Choctawhatchee Bay in northwest Florida is Fairmont Heritage Place, Inspiration By the Bay, Miramar Beach – a Private Residence Club offering fractional and whole ownership of luxurious homes, advantaged access to everything the destination has to offer, and of course, Fairmont’s unparalleled level of service. These elite, four bedroom residences are exquisite in every detail – a perfect mix of traditional southern design and a contemporary aesthetic to make the most of coastal living.  

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Inspiration by the Bay is a Private Residence Club.   

What's in it for you:

·  Excellent company benefits
·  Employee benefit card offering discounted rates in Accor worldwide
·  Opportunity to develop your talent and grow within your property and across the world
·  Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Turning moments into memories for our guests and owners by being an ambassadors for our brand, our property and our community.  As a Front Desk / Concierge, you will use your passion for personalized guest service by creating an exceptional owner journey.  You are committed to taking care of the Owners and Guests from the moment they arrive through to their departure.

What you will be doing:

Reporting to the Director, Residences, responsibilities and essential job functions include but are not limited to the following:

·  Handle the day-to-day operations and ensure service standard are followed with friendly and engagement service
·  Handle the Owner arrival experience, departure experience, requests & concerns; and react quickly to guarantee memorable moments for our Owners & Guests
·  Insure Owner homes meet standards of quality and cleanliness by performing home inspections
·  Perform light housekeeping and maintenance duties as required
·  Responsible for the Manager on Duty and Night Audit procedures
·  Ensure all service standard are followed with friendly and engaging service, handle owner concerns and react quickly
·  Proudly be an ambassador of the property and brand, promoting our facilities
·  Follow department policies, procedures, PCI and service standards
·  Follow all healthy & safety policies
·  Other duties as assigned 

Qualifications

Your experience and skills include:

·  Customer service experience is an asset
·  Prior experience working in Hotel or Residential Property
·  Prior experience working with Hotel operating system
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Outstanding guest services skills and sophisticated verbal communication skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps
·  Frequent standing and walking throughout shift
·  Ability to move and lift up to 25lbs.

Visa Requirements:  You must provide proof that you are legally entitled to work in the United States.  Employment is conditional upon your ability to produce acceptable documentation establishing that you are legally entitled to work in the United States within three days of your date of hire.

Additional Information

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About Fairmont Hotels & Resorts:   At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations.  And we know that, to offer our guests the best, we first need to offer our employees the best.  That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards.  Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel.  Our teams are guided by values of Respect, Integrity,  Teamwork and Empowerment;  we employ the highest ethical and quality standards, treating all colleague with fairness and dignity.  A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.  An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview may contact, in confidence 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.