Front Desk Agent Intern

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

·  Anticipate and meets guests’ needs and requests, ensuring complete guest satisfaction. Recognizes all repeat and important guests.
·  Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.
·  Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
·  Take payment from guests on departure and close their bills correctly.
·  Lobby Presence and guest escort via buggy or on foot to their rooms
·  Provide personalised check in to all VIP guests.
·  Updates and maintains all guests' profiles history files accurately.
·  Be efficient in assisting guests throughout their stay with any requirements.
·  Displays high product knowledge of all services and facilities of the hotel.
·  Overlooking the Reception Email Inbox and the efficient and timely communication of the same.

Qualifications

Your personality counts more than your CV …

·  Basic knowledge of mathematics (incl. Percentage calculations).
·  Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word.
·  Good interpersonal and communication skills, fluent in English.
·  Acts with emotional intelligence during the guest integration to anticipate and fulfil the guest’s needs.
·  Able to communicate effectively and to respond well (switched on) to questions and requests.
·  Well-groomed/presented.
·  Outgoing and friendly personality, enthusiastic and eager.

Additional Information

What’s in it for you …

·  Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
·  Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
·  Benefit from great offers from our numerous cooperation partners
·  Be part of our hilarious staff parties and much more...