Front Desk Agent

Job description

Uraian Perusahaan

Novotel Banjarmasin Airport has 196 Rooms and 1 Ballroom and 5 Function Rooms.

Uraian Pekerjaan

 

·  Consistently offer professional, friendly and engaging service
·  Greet, check in and settle guest accounts while ensuring all service standards are followed
·  Handle guest requests, questions and concerns effectively and promptly
·  Upholds the highest standard of internal and external customer service at all times

Kualifikasi

·  Proficient in the English Language (verbal & written), second language is an asset
·  Must be able to handle multiple tasks in a dynamic, fast-paced environment
·  Ability to focus attention on guest needs, remaining calm and courteous at all times.
·  Strong interpersonal and problem solving abilities