Front Desk Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service.

What is in it for you:

·  Employee benefit card offering discounted rates at Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and worldwide!
·  Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

·  To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
·  To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
·  To ensure that the privacy of the guests and the confidentiality of the information is respected.
·  To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
·  To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
·  To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
·  To be fully aware of and to report all guest comments or complaints.
·  Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.

Qualifications

·  Experience as a Receptionist, Front Office Representative or similar role preferred.
·  0-2 years related experience.
·  Strong customer service skills required
·  Strong organizational skills required

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Your team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Your experience and skills include:

·  Excellent interpersonal and communication skills
·  Ability to prioritize work in an environment with multiple interests
·  Ability to handle complex and confidential information with discretion