Food & Beverage Team Leader

Job description

Company Description

Join  us at Accor,  where  life pulses  with passion! ?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality  is  a  work  of  heart , ?
Join  us and  become  a  Heartist ®.

Job Description

Customer relations

·  Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
·  Enquires whether guests are satisfied throughout their experience
·  Takes into account and anticipates guests' needs                                                                                                                                                                
·  Conveys the hotel image                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

 

Professional techniques / Production

·  Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
·  Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
·  Supervises and checks the bar, restaurant, menu, presentation
·  Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
·  Coordinates with the departments close to the F&B department (front office, reservation etc)
·  Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
·  Ensures equipment remains in good condition and signals any needs for technical intervention
·  Ensures compliance with legislation governing the sale of beverages

 

Team management/ Talent & Culture

·   Contribute to guests satisfaction by providing high quality services with a warm and friendly and  

         approach.

·  Develops employees' motivation and team spirit by creating a good working atmosphere
·  Integrates and trains employees, providing support for skills development   
·  Ensures that employees are well presented (uniforms, personal hygiene etc)   
·  Helps employees improve their skills and provides support
                                                                                                                                                                                                         

Commercial / Sales

·  Is familiar with all the hotel's services and promotes them to encourage guest loyalty
·  Respects requests from the Sales Department and fulfils the customer promise
·  Increases sales through his/her innovative and creative approach and reliable advice
·  Promotes the special offers and full range of products
 

Management and administration

·  Manages the products available for guests
·  Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
·  Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager

                                                     

Hygiene / Personal safety / Environment

·  Ensures that the workplace remains clean and tidy
·  Knows and ensures application of the hotel's security regulations (in case of fire etc)
·  Ensures the safety of people and property in the hotel
·  Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

 

Qualifications

·  Passion to deliver exceptional Customer Service
·  Working knowledge of food and beverages within a similar environment.
·  Experience of leading a team

Additional Information

·  Competentive salary.
·  Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
·  You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.