Food & Beverage Supervisor

Job description

Company Description

Are you passionate about creating memorable dining experiances and delivering exceptional service? Pullman Rotorua, is a premier hospitality destination in Rotorua, is looking for a dynamic and organized Food & Beverage Supervisor  to join our team!

Job Description

Key Responsibilities:

·  Supervise daily Food & Beverage operations, including restaurant, bar, and room service as well as conference and events.
·  Lead and motivate the team to deliver outstanding customer service as well as giving regular feedback both formal and informal
·  Assist in staff scheduling and ensure appropriate coverage during peak times.
·  Ensure the highest standards of hygiene, safety, and food quality are maintained and Food Control plans are adhered to.
·  Assist in training and developing of team members on service standards, menu knowledge, and drinks knowledge and customer interaction.
·  Handle guest inquiries and resolve any issues to ensure a positive dining experience.
·  Support the Food & Beverage Manager in inventory management, cost control and stock ordering
·  Maintain a strong presence on the floor, engaging with guests and ensuring their satisfaction and gathering their feedback
·  Handling cash and payments accurately and completing cash up at end of shift
·  Monitor sales and revenue, implementing strategies to increase profitability.

Qualifications

Qualifications:

·  Previous experience in a supervisory role within the Food & Beverage industry minimium 2 years in a Restaurant or Hotel Restaurant environment 
·  Strong leadership and team management skills.
·  Excellent communication and interpersonal abilities.
·  A passion for delivering exceptional service and guest experiences.
·  Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
·  Knowledge of food safety regulations and industry standards.
·  As the role covers the service and supply of alcohol we are seeking an individual with a current LCQ and a current Managers licence
·  Barista experience as well as bar and cocktail making experience
·  5* dining service experience dealing with Al carte service   
·  Qualification in a Diploma in Hospitality Management Level 5 or above 

 

This role is full time 32 hours with a rate of pay of $28.18 to $31 Depending on experience 

Additional Information

What we offer;

·  A supportive and vibrant working environment with great team
·  Opportunities for professional development and career advancement
·  Staff discounts on accommodation, dining, and other services
·  Duty meals while on shift