F&B Hostess

Job description

Company Description

TWINE, World Trade Centre is looking for an experienced F&B Hostess who plays an essential role in creating a positive and enjoyable dining experience for guests, and they are often the first point of contact for customers in a restaurant setting.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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Job Description

·  Greeting and welcoming guests as they arrive at the restaurant.
·  Escorting guests to their tables and providing them with menus.
·  Taking reservations and managing the seating plan to ensure efficient operation.
·  Providing recommendations on food and drink selections, along with information about specials and promotions.
·  Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
·  Coordinating with the kitchen and serving staff to ensure smooth service.
·  Handling guest inquiries, feedback, and complaints in a professional and courteous manner.
·  Maintaining a clean and organized work environment.
·  Assist in setting up and clearing tables to ensure a smooth flow of service.
·  Collaborate with the restaurant manager and staff to ensure that guest preferences and special requests are accommodated.
·  Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests.
·  Assist in training and mentoring new hostess staff members.
·  Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements.
·  Handle cash and credit card transactions accurately and securely.
·  Assist in maintaining a high standard of cleanliness and hygiene in the dining area.

Qualifications

·  Excellent communication and interpersonal skills.
·  Friendly and welcoming demeanour.
·  Ability to multitask and work in a fast-paced environment.
·  Knowledge of food and beverage offerings.
·  Previous experience in a similar role, preferably in a fine dining establishment.
·  Strong organizational and customer service skills.
·  Flexibility to work evenings, weekends, and holidays.

Additional Information

Your team and working environment:

Diverse, young and vibrant team