Executive Housekeeper

Job description

Company Description

The biggest ibis in Asia, with 424 Standard Rooms, 108 Premiere Rooms, and 15 Executive Rooms. Strategically located on Trans Studio Integrated Complex with shopping mall and the iconic indoor Theme Park in the City, Trans Studio Bandung. It is a perfect place for business and leisure in an ultimate and integrated complex.

Job Description

As Executive Housekeeper, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.

What you will be doing:

·  Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury
·  Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives
·  Enhance your attention to detail, to help drive cleanliness and presentation results
·  Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests
·  Inspect guest rooms, with a focus in providing unique and magic moments for our guests
·  Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work
·  Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently
·  Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs
·  Responsible for recruiting the best new talent for our Housekeeping team
·  Control payroll costs and manage budgets and forecasts 
·  Nurture, support and guide your team allowing them to grow and develop 
·  Ensure all equipment is in good working order and arrange repairs where necessary
·  Oversee the retrieval, safekeeping and distribution of all lost and found items
·  Be aware of current standards of competitor hotels
·  Other duties as assigned

Qualifications

Your experience and skills include:

·  Warm and caring personality
·   Previous Housekeeping Management experience of a minimum of 2 years is essential
·  Ability to anticipate and focus attention on guest needs, being professional and welcoming
·  Excellent organisational skills and time management