EN - Reservation Agent

Job description

Company Description

MERCURE and ibis SAMARINDA  is strategically located in city center of Samarinda, about a 45-minute drive to APT Pranoto International Airport. Both hotels are connected to City Centrum Lifestyle Mall.

The Hotel offers 139 rooms for Mercure and 162 rooms for ibis, with an enchanting view of the Mahakam River. Hotels provide free Hi-speed internet and meeting rooms at both hotels. The biggest ballroom in the city that equipped with the latest technology and a wide Videotron screen, all-day dining restaurants, rooftop restaurant,  24-hr room service, swimming pool, fitness center, lobby lounge and board room lobby area.

Job Description

Reservations Supervisor
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:
Guest focused personality is essential

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus