EN - Reservation Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing:

·  To consistently offer professional, friendly and engaging service
·  To enter rooming lists while ensuring accuracy, as required
·  To update reservations ensuring a flawless check in and check out process
·  To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
·  To liaise with sales and other departments as required
·  To answer telephone and email inquiries in a timely manner

Qualifications

Your experience and skills include:

·  Guest focused personality is essential
·  Strong interpersonal and problem solving abilities
·  Previous customer related experience required
·  Computer literate in Microsoft Window applications required
·  Highly responsible & reliable
·  Ability to work cohesively with fellow colleagues as part of a team

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus