EN - Reservation Agent

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Reservations Agent

As a Reservation Agent, you will be the first point of contact for our guests, responsible for managing reservations and ensuring a seamless booking experience. Your exceptional customer service skills and attention to detail will play a crucial role in maintaining our high standards of hospitality.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

·  Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.
·  Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.
·  Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.
·  Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.
·  Manage and resolve any reservation-related issues or complaints effectively and efficiently.
·  Assist with administrative tasks related to reservations and reporting as needed.

Qualifications

Your experience and skills include:

·  Previous experience in a similar reservations, front office or customer service role, ideally in a luxury hotel or high-end service environment is preferred.
·  Experience using hotel reservation systems, property management systems (e.g., Opera, SynXis, TARS or other Property Management Systems).
·  Strong communication and interpersonal skills, with a customer-focused attitude.
·  Proficiency in hotel management software and Microsoft Office Suite.
·  Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
·  Knowledge of Arabic languages is a plus.

Additional Information

Your team and working environment:

Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.