Duty Manager-Novotel Goa Panjim

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Duty Manager
Reliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Covered Under Group and Personal Insurance
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
·  Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
·  Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
·  Responsible for heading and Managing operations  in the absence of Manager/ Head of Department
·  Manage training and responsibilities of day to day tasks for all subordinates.
·  Ensure employees are informed daily about priorities to personalize service

Your experience and skills include:
·  Service focused personality is essential
·  Previous experience in a similar leadership role is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities and the ability to lead by example