Duty Manager

Job description

Company Description

Nestled among the hidden valleys of the majestic Al Hajar Mountains, Fairmont Fujairah Beach Resort lies along the coast of Dibba, the second largest town in the emirate of Fujairah. Set against a dramatic backdrop of rugged terrain, our luxury hotel in Fujairah offers travelers the chance to discover a destination lauded for its natural beauty, with fascinating archeological and heritage sites all within easy reach.

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Job Description

We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities:

·  Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
·  Oversee day-to-day operations ,Shifts  particularly during peak hours, and ensure smooth coordination across departments.
·  Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
·  Handle escalated guest issues with professionalism and empathy.
·  Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
·  Prepare and monitor accounts ensures correct account procedures are followed.
·  Assist in training and mentoring staff to uphold the highest hospitality standards.
·  Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
·  Ensure compliance with hotel policies, procedures, and standards.
·  Prepare shift reports and communicate relevant details to the management team.

 

Qualifications

PERSONAL ATTRIBUTES

·  Good organisational skills
·  Good level of engagement with guests
·  Ability to manage a multi-cultural workforce
·  Excellent leadership & communication skills
·  Display high levels of integrity, dedication and support for continuous improvement
·  Flexible management style to meet the challenges of a changing work environment
·  Good knowledge of the entire Front Office Operations
·  Must be a self-starter, coach & mentor who can motivate the Team to perform their best
·  Knowledge of Opera Property Management System preferred

QUALIFICATIONS

·  Degree from School for Tourism & Hotel Management
·  Luxury experience in a 5* hotel is a must

EXPERIENCE

·  Minimum 3 - 5 years’ relevant experience with at least 1 year as a Duty Manager