Duty Manager

Job description

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

In this crucial role of you will be responsible for the smooth and efficient running of the hotels operation, ensuring maximum guest satisfaction and the safety and security of our property. 

·  Assisting in day-to-day operations of all Front Office functions, overseeing smooth coordination of a hotel.
·   Ability to problem solve and creative solution maker to ensure guest satisfaction.  
·  VIPs and loyalty members are well cared for and needs meet and expectations exceeded.
·  Oversee staff and assist with training and development
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Overseeing, mainly Front Office: telephones, porters, security, parking.

· 
Effective supervision of guest arrivals and departures ensuring that room allocations and check in/check out processes

· 
Has responsibility is to oversee all outlets and assist where needed, including Housekeeping and the Food and Beverage outlets

· 
Dealing and resolving appropriately with any guest complaints

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Must have already have a valid visa to work in New Zealand

Qualifications

Experience in similar role will be advantageous or hotel experience

Full drivers license preferred

Able to hold a Managers certificate and obtain LCQ

Additional Information

Why work for Novotel, Queenstown?

·  Staff meals provided while on shift
·  Uniforms provided, washed and laundered daily.
·  Staff Accommodation available
·  Learn your Way  - Access to our Accor Academy so you can Earn while you Learn!
·  Work Your Way  - Flexibility to ensure a work life balance!
·  Incredible Accor  Heartist Benefits  - including discounted Food & Beverage + Accommodation Worldwide
·  Accor's  refer-a-friend  bonus
·  Accor's Parental Leave Scheme
·  Access to our  Employee Assistance Program

Our commitment to Diversity & Inclusion:  We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.