Duty Manager

Job description

Company Description

Pullman Phuket Arcadia Naithon  Beach is located on the west coast of Phuket Province, on a hillside above Naithon Beach with a view of the blue Andaman Sea as far as the eye can see. This  Phuket resort  is a famous peaceful retreat in Phuket.

Guaranteed with 5-star service standards, in addition to the beautiful beach and sea, there is also an infinity-style swimming pool that is perfectly designed as if combining the horizon and the sea. Just stepping out of the resort, you can walk to see the nature of Nai Thon Beach with a convenient direct walkway. You can fully enjoy the tranquility of the beach and the beauty of the sunlight shining on the sand and sea.

For travelers traveling by plane, you can land at Phuket International Airport and travel by car to our resort in just 12 minutes, allowing you to have more time to relax under the design that combines the charm of luxury and the beauty of nature, as well as the location and five-star service perfectly.

Job Description

• Develops high quality relationships with guests throughout their stay
• Handles any guest complaints or contentious issues with providing a rapid solution                • Provide a courteous and professional service at all times  
• Present and visible in all hotel area, and coordinate with all concern for any customer as require                      

• Ensure that departing guests always have a positive last impression of the hotel services and its Heartist team

Qualifications

• Vocational diploma or degree in hospitality or F&B studies, at a hospitality studies management school or anyone with a significant experience in another customer service or reception position
• Previous experience as a Front Office Supervisor or Duty Manager
• Cloud based Opera experience preferred – must have Opera PMS experienc
• Languages: fluent in the national language, Business English and a third language would be a plus

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.

• Develop your talent through Accor’s learning programs.

• Opportunity to grow within our property and across the world!

• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance activities.