Duty Manager

Job description

Company Description

Mercure Bangkok Makkasan

Hotel for travellers looking for local and authentic experiences

Conveniently located in the city center of Bangkok, Mercure Bangkok Makkasan is a 4-star hotel with easy access to the Bangkok Airport Link Makkasan Station and MRT Petchaburi. The hotel offers 180 rooms & suites designed with a modern style. The hotel facilities include an all-day-dining restaurant, wine bar, swimming pool, gym, meeting rooms and free car park. It is the perfect place for both leisure & business travelers. Pick up from MRT Petchaburi station is also available by calling at +66 21153333.

Job Description

·  Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests receive an optimum level of service and care at all times.
·  Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.

Qualifications

·  Minimum 2 years of experience in a similar capacity.
·  Proficient knowledge in MS Office and Opera Cloud.
·  Excellent communication & interpersonal skills with colleagues & guests and problem-solving abilities.
·  Excellent customer service skills and enjoy creating delightful moments for guests.
·  Able to thrive in a dynamic & fast-paced environment.
·  Fluent in Thai and English both written and spoken.

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates at Accor hotels worldwide.
·  Develop your talent through Accor’s learning programs.
·  Opportunity to grow within your property and across the world!
·  Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.