Duty Manager

Job description

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

·  Consistently offer professional, friendly and engaging service
·  Lead and manage all aspects of the Front desk and ensure all service standards are followed
·  Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
·  Advise the Front Office Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
·  Handle guest concerns and react quickly, logging and notifying proper areas.
·  Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
·  Balance operational, administrative and Colleague needs
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards

Qualifications

·  Previous leadership experience required
·  Previous Property Management System experience required
·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline preferred
·  Must possess a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·   Ability to focus attention on guest needs, remaining calm and courteous at all times