Duty Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

MAIN DUTIES

·  Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
·  Provides functional assistance and direction to all departments
·  Cooperates, coordinates and communicates with other hotel departments as required
·  Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
·  Responds to guest needs and resolves related problems maintaining record for management
·  Supervises and directs Reception personnel
·  Supports and assists Front Office personnel and all departments at peak periods
·  Ensures VIPs and all Le Club members receive special attention
·  Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff
·  Analyses and approves discounts and rebates
·  Ensures system Back-up save is done daily as scheduled and maintain a record
·  Ensures all sections are covered as per their departmental roasters
·  Ensure all outlets are sticking to the operation opening and closing hours (Breakfast, Fitness center, Buda bar, meetings or wedding functions)
·  Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking, guest floors and to make sure of the cleanliness of all areas, unnecessary lights to be switched of, all guest room doors are closed
·  Meet and Greet VIPs
·  Handle all Complaints
·  Ensure working of all Front Office Policies and Procedures
·  Ensure effective shift hand-over
·  Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
·  Efficient check in and check out process
·  Review and monitor early morning wake up procedures
·  Effective management of incoming and outgoing calls
·  Maintain current Hotel information
·  Provide information on memberships
·  Monitors and supervises all hotel ambassadors (Duties, schedules, grooming and hygiene)
·  Monitoring the doorknob collection and breakfast preparation and sending process for the requested guests
·  Monitoring the newspapers distribution process for the in house guests
·  Checking on the cleanliness and setup of the limousine service requests 
·  Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
·  Complete knowledge of all room types, hotel matrix, and facilities
·  Review arrival lists and anticipate needs
·  Operate communication equipment
·  Access and use rooms computer programs
·  Conduct Credit card checks
·  Ensure staff adhere to Standards and Procedures for cash handling
·  Maintain own cash float
·  Prepare contingency reports

Qualifications

Be comfortable and effective in an environment of ambiguity or change

Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner

Complete tasks as directed by Management

Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance.

Build consensus for action and negotiate mutually beneficial solutions to problems.

Establish influential contacts with suppliers

Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support

Develop potential of others through coaching and development opportunities to build organization capability for the future

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.