Director of Operations - Giám đốc Vận hành

Job description

Company Description

•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

Job Description

•Plan and manage the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

•Develop and implement operational strategies that align with the resort's overall objectives and brand standards.

•Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.

•Drive Key Performance Objectives  ( KPI's )

•Reporting to the General Manager

Qualifications

•Minimum 3 years of operational management experience with strong F&B background OR at least 1 years of experience in a similar capacity

•Proven track record of success in achieving operational excellence and financial targets.

•Excellent in Guest complain handling

•In-depth knowledge of hotel operations.

•Strong leadership skills

•Attention to detail

•Hands on and strong engagement with employees and guests

•Coaching and training skills

•Fluent in English communications

•Well groomed and representative