Concierge Agent

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

·  Subsidized staff accommodation provided on-site for full time status employees
·  One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
·  Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
·  Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
·  Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
·  Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
·  Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
·  Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
·  Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
·  Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

What you will be doing:

Reporting to the Guest Relations Manager, responsibilities include but are not limited to:

·  Offer professional, consistent, friendly and engaging service
·  Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
·  Providing accurate information about activities and dining in the hotel and area
·  Offering assistance to all guests in making reservations and arrangements for travel, dining, special request and activities
·  Serve as a liaison for guests by providing information relating to all aspects of the hotel
·  Maintain knowledge of the hotel’s emergency procedures
·  Maintaining good working relations with local businesses, restaurants and other hotel departments
·  Comply with all department policies, procedures, and service standards
·  Follow and proactively promote all health and safety policies and initiatives
·  Performing general office duties
·  Other reasonable duties as assigned

Qualifications

Your skillset includes:

·  Previous experience in a similar environment will be an asset
·  Must possess outstanding guest service skills, including professional verbal communication skills
·  Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
·  Strong interpersonal and problem solving abilities
·  Highly responsible and reliable, demonstrating initiative as required
·  Proven ability to perform under pressure in a fast-paced, team-based environment
·  Ability to meet the physical requirements of the role, including:
·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa Requirements: Applicants must be legally authorized to work in Canada. 

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion:  

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS