Chief Concierge

Job description

Company Description

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces.

As a worldwide leader in hospitality, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Job Description

Reporting to the Front Office Manager, this exceptional opportunity has arisen at Pullman Auckland. This is an excellent opportunity for individuals looking to expand their career portfolio and aiming for the global circle. You will be responsible for overseeing the daily operation of the Concierge operations, a team of 10-15 employees.

Your key responsibilities will include:

·   Assist in the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the marketplace.
·   Be proactive in the services concierge offers.
·  Coach the team to ensure that every member of the team are confident to sell the local activities to hotel guests, by assisting them and arranging training or famil visits where necessary.
·  Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
·  Assisting in recruitment activities, seeking staff who are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.

This role would ideally suit a current Chief Concierge who is looking to expand their hotel portfolio, within a large corporate hotel and conference complex. 

Qualifications

In order to be successful for this role:

·  Must hold a FULL New Zealand driver’s license
·  Proven track record in managing and motivating a large team
·  Opera knowledge preferred
·  Exposure in a 4 or 5 star hotel environment
·  Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
·  Be a skilled negotiator to resolve a range of guest and employee concerns
·  Immaculate personal presentation and high level of communication – both verbal & written
·  Flexibility of availability – able to work days/evenings/weekends and night shift

Main Complexity/Critical issues in the Job:

·  The physical aspects of the role which include but are not limited to; standing, walking, lifting and carrying, squatting, pushing, pulling, gripping, occasional ascending or descending of stairs.

Additional Information

Why join Pullman Auckland? 
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

·  Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
·  Daily staff meals provided
·  Ongoing reward and recognition incentives and awards.
·  Opportunities for further development and worldwide career progression within Accor
·  ‘Work your way’. Make your perfect work-life balance a reality.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Take the leap, and join a premium Auckland hotel, where Commitment, Adaptability & Creativity is the key – commence your Pullman journey today. Our world is your playground.