Butler

Job description

Company Description

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Job Description

 

 

Butler (Club Millesium)

As a Sofitel Butler, you will play a crucial role in ensuring that our guests receive the highest level of hospitality and brand standards. Your responsibilities will span from pre-arrival arrangements to post-stay arrangements, ensuring that every aspect of our guests' experience is personalized and tailored to their needs and wants.

 

What is in it for you:

·  Free accomodation,free transporation ,visa /work permit,medical health insurance
·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

·  Corresponds with guests for any requests or preferences prior to, during and following their stays.
·  Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
·  Attends training sessions, performing related duties and special projects assigned as required.
·  Manages and exceeds guest expectations
·  Handles and reports guest complaints to shift in-charge.
·  Inspects arrival rooms to make sure all standards are met.
·  Keeps track of all due out and stay over DND rooms
·  Cleans, maintains and ensures the upkeep of guest minibars and butler minibar storerooms and reports any maintenance faults
·  Ensures all unattended valuables and inside guest rooms are noted and Butler Administration Officer is informed about the same.
·  Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
·  Practices up-selling of the hotel products and facilities.
·  Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.
·  Provides in-room check-ins and room orientations for guest comfort
·  Decorates rooms for kids and special occasion rooms and provides special attention to such reservations.
·  Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.
·  Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.
·  Ensures smooth handover of daily activities to next shift.
·  Provides additional services such as laundry, packing and shoe shine service and ensures that special preferences of all guests are taken into consideration.
·  Consistently offer a professional and friendly greeting, and provide engaging service
·  Assist guests regarding food and beverage menu items in an informative and helpful way
·  Follow outlet policies, procedures and service standards
·  Follow all safety and sanitation policies when handling food and beverage

Qualifications

Your experience and skills include:

·  Minimum 2 years of Butler experience from Luxury background
·  Strong communication skiils
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Strong interpersonal and problem solving abilities
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively and collaboratively as part of a team

Additional Information

 

Your Team & Working Enviroment:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.