Bellman

Job description

Company Description

"Why work for Accor?
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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

·  Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
·  Adhere to guest check-in and check-out procedures pertaining to baggage handling
·  Welcome guests at the main entrance with the greeting appropriate to the time of day
·  Assist arriving and departing guests by opening and closing car and taxi doors
·  Maintain a clean and tidy entrance, drive-way and lobby
·  Guide the guest to the Front Desk and wait behind the guest during the check-in
·  Be familiar with hotel layour and memorize the preferred route for escorting guests
·  Room the guest in accordance with hotel standards
·  Be familiar with the lift workings and emergency stairs
·  Provide information to guests about the hotel facilities and services
·  Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
·  Help other employees in department, replacing them temporarily when necessary
·  Keep the baggage room clean and in order
·  Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
·  Use the Duty Log to document matters of importance
·  Arrange transport with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES

·  Good English language verbal communication skills 
·  Ability to work cohesively with co-workers and managers as part of a team
·  Ability to be attentive to guest needs, remaining calm and courteous at all times
·  Ability to promote positive relations with hotel residents and patrons
·  Ability to exercise good judgment with difficult guests
·  Understanding and ability to work in a multi-cultural environment

Qualifications

·  Secondary/High School education

EXPERIENCE

·  Minimum one year’s experience in hospitality or customer service related industry