AV Supervisor

Job description

Company Description

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts , our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Description

MAIN DUTIES AND RESPONSIBILITIES

Operations & Technical Support

·  Ensure all sound and lighting (S&L) equipment is clean, properly maintained, and fully operational
·  Set up, operate, and troubleshoot AV equipment, including projectors, microphones, speakers, video conferencing systems, lighting consoles, digital and analog sound mixers, CD players, sound processors, and projection systems
·  Provide live technical support and troubleshooting during events, shows, and meetings
·  Manage sound checks, stage setups, and technical riders for bands, singers, and performers

Team Supervision

·  Supervise daily operations of the AV team and ensure tasks are completed efficiently
·  Assign duties, monitor performance, and prepare weekly shift schedules for the Sound & Lighting sub-department
·  Train AV technicians on proper equipment usage, safety procedures, and maintenance standards

Event & Entertainment Coordination

·  Work closely with event organizers, Entertainment, and Recreation teams to understand technical requirements
·  Plan and coordinate AV setups for events, meetings, and evening shows
·  Ensure AV delivery aligns with show concepts, timings, and quality standards

Equipment & Inventory Management

·  Take full responsibility for Sound & Lighting equipment
·  Maintain accurate inventory records and maintenance schedules
·  Manage truss construction, DMX addressing, lighting desks, splitters, wireless microphone frequencies, and show programming

Administration & Compliance

·  Prepare and manage the AV department budget
·  Maintain accurate records of equipment usage, maintenance, and operations
·  Develop, implement, and enforce AV department policies and procedures
·  Stay updated with new AV technologies and introduce improvements where applicable

Qualifications

Education:

·  Diploma or Certificate in Electrical, Audio-Visual, or related technical field

Experience:

·  Minimum 2–3 years’ experience in a similar AV supervisory or senior technician role

Language:

·  Good communication skills in English

Sincerity & Transparency

·  Act with professionalism, integrity, and accountability
·  Use sound judgment in challenging situations
·  Maintain confidentiality and conduct business fairly

Reliability & Loyalty

·  Deliver on commitments and work effectively both independently and as part of a team
·  Maintain a positive, approachable attitude toward guests and colleagues
·  Support teamwork across all departments

Excellence in Hospitality

·  Commit to high service quality and strong operational performance
·  Take ownership of technical delivery and event success
·  Follow Rixos Policies & Procedures at all times

Quality Management & Innovation

·  Continuously seek improvement and innovation
·  Avoid complacency and aim to exceed expectations
·  Provide constructive feedback and support team development

Additional Information

What We’re Looking For

· 
A proactive leader with strong integrity and professionalism

· 
Someone who thrives in a fast-paced hospitality environment

· 
A team player who values collaboration and guest satisfaction

· 
A professional committed to continuous improvement and service excellence

Benefits:

·  Competitive salary and performance-based incentives
·  Accommodation and meals provided
·  Opportunities for professional growth within the Rixos and Accor network
·  Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.