Assistant Night Manager

Job description

Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business traveller's, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

At the Pullman Melbourne on the Park, we are seeking a dynamic people person who has a keen eye for detail to join our Front Office Team as Assistant Night Manager on a Full-Time basis.

You will:

·  Provide efficient service for guest registration and departure
·  Offer and maintain highest level of customer service to the guests at all times
·  Carry out tasks as specified by the Night Manager and or Front office Assistant Manager. 
·  Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
·  Maintain accurate guest accounts and provide precise, helpful information
·  Ensure safety of all guests and employees and coordinate with other hotel departments for any maintenance or emergency needs
·  Monitor security and safety protocols, including surveillance systems and building access.
·  Provide leadership and guidance to staff during the night shift.

Qualifications

·  Have a good level of computer literacy - Excel and Opera 
·  Be analytical and possess an eye for detail
·  Able to maintain strict security procedures to ensure guest confidentiality and safety
·  Adaptable with a guest centric mindset
·  Must have previous experience in a similar role
·  Strong attention to detail and organizational skills.
·  Flexibility to work overnight shifts.

Additional Information

·  Opportunities for professional growth and career advancement.
·  A supportive and dynamic work environment.